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How an instant commerce platform leverages Spot to manage distributed warehouses with a single dashboard

With Ben Jones, CEO, Ohi

About Ohi

Ohi is an instant commerce platform that helps Direct-to-Consumer brands offer consumers an Amazon-Prime-like same day delivery. Ohi operates in major metropolitan regions across the US and is rapidly growing into new markets. Jones is the Founder and CEO of Ohi.

With delivery windows as short as two hours, Ohi’s fulfillment operations have to function like clockwork. Jones and his team are constantly finding ways to improve their operations and enhance productivity across locations, so that the brands they work with can offer the best experience to consumers.

Towards this goal, Jones and his team sought to bring all their security cameras on to one dashboard so that all their locations could be monitored from anywhere in real-time.

Top Problems

Inability to easily monitor remote operations and evaluate effectiveness
Long lead time to implement new security solutions and inflexibility to move systems as locations move
Inability to remotely root cause shrinkage and other security incidents

Spot's Solution

One dashboard for all cameras across all locations
Self-setup in minutes. Move and reinstall just as easily
Get activity alerts by SMS / email, advanced video search features

Problem #1: Inability to easily remotely monitor operations and evaluate effectiveness

“Each of our locations have different camera brands, usually pre-installed by the owner or previous occupant. As CEO, I have no easy way to get a comprehensive view of my operations and see how things are running.”

Ohi is rapidly expanding its location count, offering its customers access to consumers in multiple cities across the country. However, Jones didn’t find a security solution that offered similar scalability. Jones’ team had to trade off between ease of use and enterprise grade functionality that was essential to using cameras effectively.

Solution #1: One dashboard for all cameras across all locations

“Spot allows me to get real-time visibility across my operations. I start and end my day looking at all my sites on Spot.”

With Spot, Jones is able to get a real-time view of his locations from any device, anywhere - whether it’s checking on shipments being delivered or how operations are running on busy days. With video walls, Jones can monitor the same process across multiple locations side-by-side on the same screen. With Spot, Jones has been able to detect problems that he would never have otherwise.

Problem #2: Long lead time to implement security solutions and inability to move security as locations move

“When we set up a new site, security is a must. But as we grow rapidly, we don’t have weeks to get new cameras installed.”

Security of inventory is Jones’ top priority. Being a fast growing company, his warehouse operations need to ramp up as soon as they’re open. And in a fast changing environment, Ohi’s network has to respond to customer needs which means that they need to add and move locations to better service their customers. So that makes it difficult for Jones to invest money in replacing the camera system installed by the owners.

Solution #2: Self-setup in minutes. Move and reinstall just as easily

“Spot has been remarkably easy for my team to set-up. We can now get instant visibility into new locations we set up.”

Jones is able to use Spot to plug into the camera system installed by the owners - no matter what brand of cameras they have. A simple setup involving just 2 cables ensures that Jones’ team on the ground is able to get the system running instantly. This allows Jones to get access to security footage the same day as the new warehouse is opened. At their most recent facility opening in San Francisco, Jones’ team was able to use Spot to direct a remote set-up with no full-time employee on-ground.

Problem #3: Inability to remotely diagnose shrinkage and other incidents 

“Our success is dependent on being able to offer superior levels of service”

Jones has to scale locations while constantly monitoring and improving service levels at each location. Difficult-to-use and poorly designed search features make it difficult to use security cameras to diagnose efficiency and safety issues that are preventing Jones’ team from unlocking new levels of operational excellence.

Solution #3: Get real-time alerts and advanced video search features

“We’re now much better equipped to keep improving our operations and and resolve issues for our customers”

With alerts for motion, Jones’ team is able to self-monitor the warehouse 24x7 and respond immediately to incidents. Zone based motion search allows Jones’ on-ground team to trace the location of packages, monitor employee efficiency and diagnose incidents. When Jones picks up on something that’s amiss, he’s able to instantly share clips with his warehouse manager who’s on-site to look into it immediately.

Looking Forward: Roll out Spot across sites as Ohi expands its footprint across the US

“Spot is the first system we set up at a new location and we’re looking forward to add Spot to across other sites as we add them”

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